1. Introduction

Welcome to Lioo! By visiting our website and making a purchase, you’re agreeing to the terms and conditions outlined below. These are here to protect both you and us, ensuring smooth transactions. We encourage you to read them carefully before placing any order.

 

2. Orders & Payments

·         All prices on our website are in BDT (Bangladeshi Taka) and these can change without prior notice, so it's always good to double-check before checkout.

·         We offer several payment options for your convenience, including Cash on Delivery, Bank Transfers, Bkash, Nagad and Rocket.

·         We typically process your order within 2-3 business days and aim to deliver it to you in 5-7 business days. For customized orders, please note it may take 8-10 business days, depending on the design and availability of materials.

 

3. Shipping & Delivery

·         We deliver all over Bangladesh—whether you’re in Dhaka, Chittagong or elsewhere, we’ve got you covered.

·         While we make every effort to meet our delivery estimates, sometimes unforeseen circumstances like weather, supply chain delays or courier issues can cause delays. We appreciate your understanding in such cases.

·         Please double-check that you’ve provided the correct shipping address. If there’s any mistake on your part, Lioo cannot be held responsible for delivery problems.

 

4. Return & Exchange Policy

·         Upon delivery, we kindly ask you to check your product. If there’s an issue, let the delivery person know immediately so we can address it as soon as possible.

·         After the delivery is completed and accepted, we unfortunately cannot process returns or exchanges.

 

5. Product Authenticity & Craftsmanship

·         Every product at Lioo is made from genuine leather, carefully crafted by skilled artisans. Because leather is a natural material, each item is one-of-a-kind and you may notice slight variations in color, texture or grain—that’s the beauty of real leather!

·         As time passes, leather develops a patina that adds character to your product. Taking proper care of your item will help preserve its quality.

 

6. Privacy & Data Protection

·         Your privacy matters to us. We take every measure to safeguard your personal information.

·         Lioo never sells, shares or trades your personal details with third parties. Payment processing is done securely through trusted payment gateways.

 

7. Intellectual Property Rights

All designs, logos, images and content on our website are the exclusive property of Lioo. Reproducing or using any of these materials without our permission is strictly prohibited.

 

8. Amendments to Terms & Conditions

Lioo reserves the right to modify these terms at any time. If we make any changes, we’ll update this page. By continuing to use our website, you agree to the updated terms.