Q: Do you use genuine leather?

A: Yes, all of our products are made from 100% genuine export grade leather. We take pride in using the finest quality leather that ages beautifully and adds character over time.

Q: What is oil pull-up leather and how does it age?

A: Oil pull-up leather is a type of leather that is infused with oils and waxes which gives it a rich, luxurious feel. It may show scratches or a slight rusty appearance initially but don't worry—this is a natural part of the leather's aging process. Over time, with use the scratches and marks will fade and the leather will develop a beautiful patina, enhancing its character. This is the charm of oil pull-up leather—it only gets better with time!

Q: How do I care for my Lioo leather product?

A: Leather gets better with time if cared for properly. Keep it away from direct sunlight, moisture and sharp objects. Use a leather conditioner occasionally to maintain its shine and texture.

Q: Do you offer custom designs?

A: Yes! If you have a specific design in mind, we’d love to bring it to life. Custom orders take 8-10 business days to craft.

Q: Do you charge extra for custom products?

A: Yes, customized products may incur an additional charge based on the complexity and materials required for your unique design. We’ll provide you with a clear quote before you place your order to ensure there are no surprises.

Q: What payment methods do you accept?

A: We accept cash on delivery, as well as mobile banking options like Bkash, Nagad, Rocket and Upay. Bank transfers are also available upon request.

Q: Do you offer gift packaging?

A: Absolutely! If you're purchasing a Lioo product as a gift, we offer premium gift packaging for an additional charge. Just let us know at checkout.

Q: How long will it take to receive my order?

A: Once your order is processed (within 2-3 business days), it will be delivered in 5-7 business days. For customized products, it may take up to 8-10 business days to craft and ship.

Q: Do you offer wholesale pricing?

A: Currently, we don't offer wholesale pricing but we're always open to collaborating. If you’re interested in purchasing large quantities or have a special request, please contact us directly.

Q: Do you have a physical store?

A: Not yet, but we're working on it! For now, we’re online-only but with your support, we hope to open a store in the future. Stay with us—we’d love to have you visit one day!

Q: Do you ship outside of Bangladesh?

A: At the moment, we only deliver within Bangladesh. We’re working on expanding to other regions, so stay tuned for future updates!

Q: What should I do if I received a defective product?

A: We’re committed to quality but if you receive a defective item, please reach out to us immediately via email or WhatsApp with photos of the product. We’ll arrange a return or exchange as quickly as possible.

Q: I still have more questions. What should I do?

A: No worries! If you can’t find the answer you’re looking for, feel free to reach out to us via email or WhatsApp and we’ll be happy to assist you. Your satisfaction is our top priority!

Additional Information

At Lioo, every leather item is carefully handcrafted with attention to detail. Because leather is a natural material, no two products will ever look exactly the same. Each piece of leather has its own unique texture, grain and even small imperfections, which makes every item special.

Leather Availability & Substitutions

Leather availability can vary depending on demand and supply. If we run out of a particular leather type, we’ll be happy to suggest a similar alternative that maintains the same quality and craftsmanship you expect from Lioo.

Some leather types may take a bit longer to source, sometimes taking weeks to arrive. If your custom order requires a more exclusive leather, we’ll keep you updated on any delays so you’re always in the loop.